Ever worked a help line? Ever had to deal with people who sounded like they needed a help line with a therapist at the other end? You'll like this then.
General Motors doesn't have a "help line" for people who don't know how to drive, because people don't buy cars like they buy computers - but imagine if they did...
| HELPLINE: | General Motors Helpline, how can I help you? |
| CUSTOMER: | I got in my car and closed the door, and nothing happened! |
| HELPLINE: | Did you put the key in the ignition slot and turn it? |
| CUSTOMER: | What's an ignition? |
| HELPLINE: | It's a starter motor that draws current from your battery and turns over the engine. |
| CUSTOMER: | Ignition? Motor? Battery? Engine? How come I have to know all of these technical terms just to use my car? |
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| HELPLINE: | General Motors Helpline, how can I help you? |
| CUSTOMER: | My car ran fine for a week, and now it won't go anywhere! |
| HELPLINE: | Is the gas tank empty? |
| CUSTOMER: | Huh? How do I know!? |
| HELPLINE: | There's a little gauge on the front panel, with a needle, and markings from 'E' to 'F.' Where is the needle pointing? |
| CUSTOMER: | It's pointing to 'E.' What does that mean? |
| HELPLINE: | It means that you have to visit a gasoline vendor, and purchase some more gasoline. You can install it yourself, or pay the vendor to install it for you. |
| CUSTOMER: | What!? I paid $12,000.00 for this car! Now you tell me that I have to keep buying more components? I want a car that comes with everything built in! |
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| HELPLINE: | General Motors Helpline, how can I help you? |
| CUSTOMER: | Your cars suck! |
| HELPLINE: | What's wrong? |
| CUSTOMER: | It crashed, that's what went wrong! |
| HELP LINE: | What were you doing? |
| CUSTOMER: | I wanted to run faster, so I pushed the accelerator pedal all the way to the floor. It worked for a while, and then it crashed -- and now it won't start! |
| HELPLINE: | It's your responsibility if you misuse the product. What do you expect us to do about it? |
| CUSTOMER: | I want you to send me one of the latest versions that doesn't crash anymore! |
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| HELPLINE: | General Motors Helpline, how can I help you? |
| CUSTOMER: | Hi! I just bought my first car, and I chose your car because it has automatic transmission, cruise control, power steering, power brakes, and power door locks. |
| HELPLINE: | Thanks for buying our car. How can I help you? |
| CUSTOMER: | How do I work it? |
| HELPLINE: | Do you know how to drive? |
| CUSTOMER: | Do I know how to what? |
| HELPLINE: | Do you know how to DRIVE? |
| CUSTOMER: | I'm not a technical person! I just want to go places in my car! |